FAQs

VACATION WORRY FREE WITH OUR RENTAL REFUND GUARANTEE!

By choosing to add this option, you are guaranteed a refund of your deposit if a cancellation is necessary anytime before 4p.m. two days prior to arrival date. This guarantee is an optional charge. If you do not choose this option, we have a NO REFUND policy. Please see terms and conditions on the Checkout page for additional information.

Check-in time is 4:00 PM on the day of arrival.  Check-out time is 10:00 AM on the day of departure.

Yes, we provide fresh linens and towels for each stay. 

The length of every stay may vary, for that reason, we provide a starter pack with basic essentials.  These are to help assist with any needs you may have for the first night and morning of your stay with us.  We recommend planning to bring anything additional that you may need for the remainder of your stay.

The outdoor resort pools are managed by individual Homeowner Associations.  While the dates can vary from time-to-time, they are typically open from Memorial Day weekend through Labor Day weekend.

While bakeware, cooking utensils and all commonly found kitchenware are provided for each cabin, they do from time-to-time have to be replaced.  Should you find a property missing anything you need, we most likely have it in stock and can bring it to you during your stay.  

We always recommend that you bring any items for general use of a home that would be longer than the first 24 hours.  We also recommend that you bring beach/pool towels for use of the pool facilities as well as hot tubs in the properties.

All of our properties are equipped with heating and air.  The seasons in the Smoky Mountains are unpredictable and we understand the need to stay comfortable.

We do have a limited number of cribs/pack and plays available for a small rental fee.  We also partner with local vendors should you require any additional needs.